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About Operanest

We build the AI operating system service businesses run on.

The modern service business runs on chaos — six tools, fragmented workflows, leads that never get followed up. We're replacing all of it with one intelligent operating system.

01 / Mission

Make every
service business
unstoppable.

Service businesses generate trillions in revenue every year — yet most operate with the same fragmented tooling they had a decade ago. A CRM that's actually a spreadsheet. A scheduling tool that doesn't sync. A texting app. A follow-up process that depends on someone remembering.

Operanest delivers the same caliber of infrastructure that enterprise tech companies take for granted. Not a chatbot bolted onto a form. A real AI operating system — one that captures every lead, responds in seconds, qualifies intelligently, and never drops a contact.

CRM is the backbone. The Voice AI is the front line. Automation is the muscle. Together they give a 12-person operation the firepower of a 200-person enterprise.

"The future of service business isn't more headcount. It's intelligent infrastructure that makes every dollar of marketing actually convert."
— Operanest founding principle
02 / Principles

How we build,
how we operate.

PRINCIPLE 01
Infrastructure over features
We don't ship features that bolt on top of broken systems. We rebuild the foundation — lead capture, response, qualification, follow-up — as one connected layer.
PRINCIPLE 02
AI that replaces work, not adds it
The Voice AI doesn't need management or hand-holding. It's finished operational infrastructure on day one — speaking your tone, running your logic.
PRINCIPLE 03
Speed is the product
In service businesses, the company that responds first wins. The entire system is engineered around one number: time from lead-in to first response.
PRINCIPLE 04
Operational over flashy
We design for the operator running a service business at 7am — not for a board deck. Every screen, workflow, and alert is shaped by real operators.
PRINCIPLE 05
Honest pricing
No fake discounts, no contract lock-ins, no surprise fees. Self-serve plans for teams that move fast. Enterprise engagements for organizations at scale.
PRINCIPLE 06
Built to scale with you
The same platform runs a 3-person team and a 30-location operation. You grow into the system — you don't outgrow it.
2,400+
Service businesses operating on the platform
$42M
Pipeline value flowing through monthly
96%
Average lead contact rate with Operanest Voice AI
98%
Customer retention across all plan tiers
03 / Team

The operators
behind the system.

Join the team →
AB
Alex Bennett
Founder & CEO
15 years scaling service businesses. Previously COO at a $40M residential services platform.
SP
Sarah Patel
CTO & Co-Founder
AI/ML lead. Architect of the Voice AI's conversation engine.
MR
Marcus Reid
VP Customer Success
Onboarding lead. Personally onboarded the first 300 accounts on the platform.
JK
Jordan Kim
Head of Enterprise
Runs the AI Infrastructure program. Former service-business operator turned strategist.
04 / Story

From early prototype
to operating system.

2022
Operanest founded
Built the first prototype in response to a problem we kept seeing — service businesses losing 60% of their leads to slow response times.
2023
Voice AI launched
Released the first version of Operanest Voice AI. First 50 accounts onboarded. Average response time dropped from 8 hours to 54 seconds.
2024
Operating system expansion
Full platform shipped: unified inbox, workflow automation, real-time analytics. Crossed 1,000 active accounts across 12 industries.
2025
2,400+ accounts, $42M monthly pipeline
AI Infrastructure program launches for enterprise deployments. Operanest now powers service operations across North America.
Join 2,400+ service businesses

Build something
unstoppable.

Deploy the operating system. Activate Operanest Voice AI. Watch operational capacity expand without adding headcount.